What currencies ?
Our website is shown in GBP Pounds sterling £.
How do I go about placing an order?
Of course you would be welcome to call our shop for advise first. Telephone 0191 5488777 or 07918 040861 during working hours. Our working hours are Monday – Friday 8am til 4.30pm (closed weekends)
What payment methods do you accept?
We accept most payment methods, credit and debit cards, we also accept BACS payments or for collection orders only card or cash.
How long does delivery take?
Standard in stock products are usually dispatched where possible the same day. We dispatch using Royal Mail Tracked 24 on most items (weight depending & stock status) We are unable to guarantee this would be next day however 97% of parcels arrive within this period.
Any items which are sent using Standard Royal Mail deliveries can take up to 3 – 5 days to arrive and may take up to 10 working days in some cases of no fault such as weather , staff shortages or events out of control. Courier deliveries are usually 48 hours with the exception of outer Regions.
Most whelping boxes are manufactured and sent out within 10 working days. Bespoke boxes usually take 10/14 days. Whelping Boxes and pens are 10 -18 working days. Ultimate Whelping Boxes are 18 working days.
For non whelping box order’s we can offer an express 2 day delivery service from only £14.99. This is for UK Mainland only. Please call us on 0191 5488777 – Note we cannot guarantee delivery dates at the moment. These upgraded costs are non refundable since we will incur these costs to send the order.
If your order is urgent please contact us before placing your order to ensure the item is in stock and available for dispatch please email firstname.lastname@example.org where we will check your individual requirements and let you know.
For collection orders only, payment must be made when collected by card or cash. Please choose the correct option at checkout by choosing the button ‘ pay in person’ (delivery charges will be removed from your order)
What Sizes are your pet heat pads?
We manufacture 3 different sizes of pet heat pad. There is a small pet heat pad, a medium pet heat pad and a large pet heat pad.
Pet heat pad sizes
30cm x 40cm Small
55cm x 45cm Medium
80cm x 50cm Large
We manufacture the largest range of whelping boxes and also the largest size pet heat pad available in the UK.
Vet bedding. What sizes do you do?
All Vet bedding is cut to order for each customer. We manufacture to your sizes when ordered.
Vet Bedding. What colour do you do?
We can make Pink, White or Grey