Ordering Information

What currencies ?

Our website is shown in GBP Pounds sterling £.

How do I go about placing an order?

To order, it’s essential that you read our Terms and Conditions first, then simply order online or  e-mail us your requirements and we will do the rest! Of course you would be welcome to call our shop for advise first. Telephone 0191 5488777 or 07918 040861 during working hours

What payment methods do you accept?

We accept most payment methods, credit and debit cards, we also accept paypal.

How long does delivery take?

Standard in stock products are usually dispatched where possible the same day. Royal Mail deliveries can take upto 3 – 5 days to arrive. Courier deliveries are usually 48 hours with the exception of outer Regions.

Most whelping boxes are manufactured and sent out within 10 working days. Bespoke boxes usually take 10/14 days. Whelping Boxes and pens are 10 -18 working days. Ultimate Whelping Boxes are 18 working days.

For non whelping box order’s we can offer an express 2 day delivery service from only £14.99. This is for UK Mainland only. Please call us on 0191 5488777 – Note we cannot guarantee delivery dates at the moment due to Covid-19. These upgraded costs are non refundable since we will incur these costs to send the order.

If your order is urgent please contact us before placing your order.

What Sizes are your pet heat pads?

We manufacture 3 different sizes of pet heat pad. There is a small pet heat pad, a medium pet heat pad and a large pet heat pad.

Pet heat pad sizes

30cm x 40cm Small

55cm x 45cm Medium

80cm x 50cm Large

We manufacture the largest range of whelping boxes and also the largest size pet heat pad available in the UK.

Vet bedding. What sizes do you do?

All Vet bedding is cut to order for each customer. We manufacture to your sizes when ordered.

Vet Bedding. What colour do you do?

We can make Pink, White or Grey