Whelping Box order’s from the Deluxe, Deluxe & Pen, Superior or Pinnacle would incur a shipping fee and start from £15.99 per box – Over Size Whelping Boxes are calculated at checkout and incur a higher courier fee due to manual handling. If you require multiple whelping box order’s please place one order per Whelping Box.
Free Standard Delivery on standard stock pet products over the value of £50.00 or £6.99 if under this value
England, Wales and parts of Scotland
|Standard under £50||£6.99||Within 3-5 working days|
|Standard over £50||FREE * Excludes whelping boxes|
Weight Restrictions Apply
|Within 3-5 working days|
* Weight restrictions apply for free delivery. We have a maximum weight per order 20 kilo’s where this will be delivered free to UK Mainland address. Order’s also may be volumised which exceeds there volumetric weight maybe charged at this extra cost. If this is the case we will email you to advise of the extra cost and how you would like to proceed.
If your order/basket exceeds this amount it will charge you an additional amount.
Scottish Lowland Postal codes covered by free delivery* this is 48 hours from despatch only* are DG, DD, TD, EH, FK1-19, G, KA1-26, KY, ML, PA1-19 , PH1 – 3 (excluding whelping boxes)
Highlands Postal codes are but not limited to and are excluded from the free delivery (see below). This would be charged at the rate below of £29.95. This applies to Whelping Box order’s and any item over 1 kilo in weight. Any standard items such as heat pads or whelping kits can be sent thru Royal Mail which would be free. (Under 1 kilo total order)
Scottish Highlands includes postcodes: AB30-38, AB41-43, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-16, PH18-26, PH30, PH31-41, PH49-50.
Islands of Scotland, Northern Ireland, Isle of Man, Scilly Islands, and all other Regions
|Standard under £50.00||£29.95||Within 5-7 working days|
|Standard over £50.00||*Weight and size restrictions may apply|
|Within 5-7 working days|
Any UK Mainland & Parts of Scotland order’s over £50 are delivered FREE on our standard shipping, and just £6.99 for order’s under £50. Please ask before purchasing if you are not sure or you are located on Borders to ensure you qualify for free delivery. Excludes whelping boxes from any free shipping.
We may offer a rapid/express service, this attracts a surcharge of £14.99. please contact us on 0191 5488777 if your order is urgent for any products. (excludes whelping boxes as these are made to order)
Other Regions are from £29.99 depending on Weight and size. * restrictions apply. Max weight restrictions apply. Deluxe Whelping boxes depending on the size may incur additional courier costs, due to weight , size or multiple parcels. This will be shown at checkout.
Postcodes excluded from UK Mainland shipping include but are not limited to:
Zone 2 – Highlands & Islands of Scotland
HS1 IV15 IV36 KA27 KW17 PA36 PA63 PH18 PH38
HS2 IV16 IV40 KA28 PA20 PA37 PA64 PH19 PH39
HS3 IV17 IV41 KW1 PA21 PA38 PA65 PH20 PH40
HS4 IV18 IV42 KW2 PA22 PA39 PA66 PH21 PH41
HS5 IV19 IV43 KW3 PA23 PA40 PA67 PH22 PH42
HS6 IV20 IV44 KW5 PA24 PA41 PA68 PH23 PH43
HS7 IV21 IV45 KW6 PA25 PA42 PA69 PH24 PH44
HS8 IV22 IV46 KW7 PA26 PA43 PA70 PH25 PH49
HS9 IV23 IV47 KW8 PA27 PA44 PA71 PH26 PH50
IV1 IV24 IV48 KW9 PA28 PA45 PA72 PH30 ZE1
IV2 IV25 IV49 KW10 PA29 PA46 PA73 PH31 ZE2
IV3 IV26 IV51 KW11 PA30 PA47 PA74 PH32 ZE3
IV10 IV27 IV52 KW12 PA31 PA48 PA75 PH33
IV11 IV28 IV53 KW13 PA32 PA49 PA76 PH34
IV12 IV30 IV54 KW14 PA33 PA60 PA77 PH35
IV13 IV31 IV55 KW15 PA34 PA61 PA78 PH36
IV14 IV32 IV56 KW16 PA35 PA62 PH17 PH37
Zone 3 – Northern Ireland, Isle of Man & Isles of Scilly
BT1 BT12 BT23 BT34 BT45 BT57 BT70 BT92 IM8
BT2 BT13 BT24 BT35 BT46 BT60 BT71 BT93 IM9
BT3 BT14 BT25 BT36 BT47 BT61 BT74 BT94 IM99
BT4 BT15 BT26 BT37 BT48 BT62 BT75 BT99 TR21
BT5 BT16 BT27 BT38 BT49 BT63 BT76 IM1 TR22
BT6 BT17 BT28 BT39 BT51 BT64 BT77 IM2 TR23
BT7 BT18 BT29 BT40 BT52 BT65 BT78 IM3 TR24
BT8 BT19 BT30 BT41 BT53 BT66 BT79 IM4 TR25
BT9 BT20 BT31 BT42 BT54 BT67 BT80 IM5
BT10 BT21 BT32 BT43 BT55 BT68 BT81 IM6
BT11 BT22 BT33 BT44 BT56 BT69 BT82 IM7
Please email us your full postal code if you wish to check your delivery costs before purchasing, We can then advise you on what option to choose at checkout. If you order and choose the wrong option we will email you advising of the extra cost. You can then pay the extra cost. Email us email@example.com
HS1-9, IV41-49, 51, 55, 56, KA26-28, KW15-17, PA20, 40-49, 60, 78, PH42-44, ZE
Isle of Wight
Large Bulky items are excluded due to size restrictions with couriers from non UK Mainland addresses. Please contact us before ordering if you are in Highlands of Scotland, Islands, Ireland, Isle of Wight, isle of Man and any other areas not specified. PLEASE CHECK BEFORE ORDERING, AS YOUR ORDER MAYBE CANCELLED.
We do not ship to Southern Ireland, Guernsey or Jersey. We do not ship to third party couriers, ie Parcel Motel, GSP Ebay or Air Business or similar sorry. Excluded are also PO box, communal student addresses / colleges or BFPO address.
Ultimate Whelping Boxes
Standard rates start from £70 shipping are charged for order’s for the Ultimate Whelping Box range as these are shipped via palletways. This is to most UK Mainland addresses. Some area’s are excluded. Please contact us before ordering for confirmation of costs for these whelping boxes and also the shipping costs.
All orders received after our 12pm deadline will be processed on the following working day. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays. For example place your order after 12pm on a Friday and your order will be processed by us on the following Monday, thus making your first possible delivery day Tuesday if it was express delivery.
Delivery days exclude weekends and bank holidays. IMPORTANT NOTE all whelping boxes are made to order and you should allow enough time up to 10 working days for delivery from ordering for our standard deluxe models, 10 – 14 working days for the Deluxe Whelping Box & Pen’s, 25 working days for Ultimate, pinnacle or superior models. Bespoke orders are given timescales when ordering. Bespoke orders are required to be placed via email or telephone.
Any special instructions left with your order will be followed as within our terms and conditions. Safe Place deliveries are not possible, and all deliveries require a signature.
Courier delivery times are Monday to Friday 8.00am to 8.00pm, please do not request a time for delivery as this is not possible. If an attempted delivery has been made the courier will leave a card and you will be required to contact the courier and re-arrange the delivery. If no re-delivery is arranged the item will be returned to us after 5 days incurring a return fee of £15.00 + vat . Royal Mail deliveries are sent for Tracked®, and require a signature. Royal Mail will leave a ‘something for you card’ should you not be in. You can re-book delivery online using the details shown on the card. If re-delivery is not arranged Royal Mail will return the item to us at a cost of £6.00 + vat . This would be deducted from you refund when goods are returned.
Please note you are to report any discrepancies or damages within 24 hours of delivery.
Claims cannot be processed for any claims for losses or damages outside of the 24 hour window passing delivery. Once goods are delivered to you, you are responsible for them and we accept no liability for accidental or otherwise damages caused to the items.
How can I track my order?
You will be emailled tracking information once your order has been despatched, However if you need any help or assistance please email us on firstname.lastname@example.org with your order number and we will be happy to assist.
We currently use the following carriers to deliver your orders: Royal Mail, DPD group, or Parcel Force.
We currently deliver to the UK mainland, Scotland, Northern Ireland and UK offshore island addresses. We do not permit delivery to the following UK & BFPO postcode ranges:
PO Box Addresses or communal student address are not permitted.
BFPO1 – BFPO999
We cannot deliver outside the UK, including BFPO addresses. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box.
Collecting your order
It’s possible for you to collect your order from us in person from our shop. Please contact us to arrange by calling our customer care team on 0191 5488777 to confirm order collection dates before ordering. You will need to pay in store or by BACS by selecting this option at checkout.
What happens if you are out when the parcel arrives?
Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 9pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.
Once your order has been accepted it is not possible to change delivery information.
Late & Lost Orders
What happens if my order is late?
In the unlikely event that your order should fail to arrive within our delivery period please email using email@example.com along with your order / invoice number and we will carry out a thorough investigation with our courier and endeavor to get your package delivered to you. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier. If your order has failed to arrive within 15 working days from the date of dispatching your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 15 day period you will be liable for any cost incurred by us for the goods being returned back.
What happens if my order is lost?
If your order has failed to arrive within 15 working days from the date of dispatch it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 15 day period you will be liable for any cost incurred by us for the goods being returned back. In the very unlikely event that your order is “lost in the post”, please contact us and we will, in conjunction with our couriers or Royal Mail, to undertake a thorough investigation as to how and why the item has been lost. Once we are able to establish that the item is lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to cooperate with us or our courier during this investigation could jeopardize your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order. We will NOT be held liable for any loss including consequential loss if a product does not arrive on time.
Should you wish to return any item it must be in the original un-opened packaging in a re-saleable condition. You are to first email us at firstname.lastname@example.org and give your order number and reason for return. You will be authorised to return and given instructions on how to proceed. Please do not return items without prior contact with us.
Order’s must be returned back to us within 7 days of the return been authorised. Any returns made after this time are decided or made on a order by order basis.
Heat pads must be sealed, unopened and unused.
All whelping boxes are made to order. Any cancelled order’s prior to shipping will incur a cancellation fee if your order has already been started.
Any cancelled or returned order’s are subject to a restocking fee. All whelping boxes have to be put thru our returns procedure and re-packed and checked.
All returns are subject to our terms and conditions of sale. Please see our full T & C page.
Returns are subject to a re-stocking fee if they are not as brand new condition with tags etc unless found to be faulty. Please see terms and conditions for further information.